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Treating every employee like family is not only the right thing to
do, but the smart thing to do. When agents are happy, they stay longer,
and the longer they stay, the more they know.
Retention
Our employee retention rate is the envy of our industry. Most of our
agents have been with us for years. Our management turnover is nearly
zero when it comes to our employees, professionalism and fun go hand-in-hand.
Culture
How do we do it? Part of it has to do with our culture. Treating
every employee with dignity and respect is ingrained in every one of
us, from the very first day of employment. Our “open door”
policy applies to every agent, and every month we sponsor a breakfast
with our Chairman and co-CEOs for employees celebrating their hiring
anniversary.
Providing A Career Path
We encourage employees to apply for team leader, supervisor and management
openings.
Compensation and Benefits
We compensate employees at above-industry averages, and we offer a wide
array of employee benefits. culminating in an all-expenses paid
trip for two to any place in the world for any employee with 20 years
of continuous service.
We began offering paid child-care benefits when it was unheard of, gaining
favorable attention from the The Wall Street Journal.
Some of our other benefits include flexible scheduling, health, dental,
disability and accident insurance, 401K plan, paid vacation and personal
leaves, tuition subsidies for qualified employees and evening/night
shift pay differentials. Our in-house cafe makes it easy and affordable
for employees to eat onsite.
Incentives
We also offer a variety of employee incentive programs depending on
the project such as performance and attendance programs, theme park
coupons, premium parking spaces, client merchandise discounts and awards.
Employees who achieve ten years of service receive diamond earrings
or the equivalent.
We take our work seriously, but we think work should be fun whether
it’s the annual company picnic, ice cream and pizza parties, holiday
celebrations or cruises on South Florida’s famous Intracoastal
Waterway. One of our favorite events is our annual Halloween Costume
Contest. Pay a surprise visit and you will almost always find balloons
festooned around the office.
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