Powerful reporting capabilities

Accurate, rapid reporting helps our clients make solid business decisions. Global Response has automated virtually every aspect of reporting to make our client’s data available to them securely and efficient – on demand. We specialize in crafting reports to our client’s exact specifications.

These reports can be accessed 24/7 and can be downloaded to Microsoft ExcelTM for easy analysis and delivered via web, email, or fax.

Web reports	FTP site
Global Response reports are available in real-time via our secure web-based portal. Reports are pre-designed or customized, using reliable, well-known, off-the-shelf software.	Reports can be retrieved in many formats. Common formats include XML, comma delimited ASCII text, Microsoft Access™, Excel™ and Crystal Reports™.
Email	Custom Reports
Clients may opt to receive reports via email to one or multiple addresses or distribution lists, in multiple formats listed above.	Although our inventory of reports is vast, our programmers are ready and able to create any special reports you need.

Popular contact center reports include call volume, call queue, call detail, dispositions, sales, staffing, source code analysis and cumulative campaign statistics. Popular fulfillment reports detail receiving, low/backorder of inventory and a variety of other real-time reports. We provide standard ACD reports through the Nortel Meridian Max™ system and the Nortel Symposium SCCS™ system such as report call activity.