Best-of-class Infrastructure

The Global Response facility is connected to BellSouth™ through an OC3 SMART ring effectively becoming a node on the BellSouth™ local fiber loop. The loop is self-healing, so if one fiber pair is cut the opposite pair continues carrying all traffic. Currently, Global Response has one DS3 provisioned for incoming and outgoing telecommunications through Qwest, 1 DS3 provisioned for data communications, and the third DS3 is provisioned for channel zed T-1s. In addition to the OC3, Global Response has 15 separate T-1s terminating at the main facility as well as connecting circuits from headquarters to our other facilities.  Because our customers have strong existing carrier preferences, we have business relationships with a wide variety of carriers including Bellsouth, AT&T, Qwest, Sprint, MCI, Paetec, and others.

Global Response is a registered member of the Telephone Service Priority List maintained by the U.S. Department of Homeland Security.

The heart of our telecommunications platform is a top of the line Nortel Meridian TM Option 81C switch with the latest Symposium™ Call Center Management with skills-based routing technology.

Global Response provides Computer Telephony Integration (CTI), custom on-hold messaging, web-based reporting, remote monitoring, call recording, VOIP, predictive dialing and more. The Global Response technology infrastructure and telecommunications backbone are designed for 24x7x365 usage with redundancy and failover built throughout.